Patient Feedback - Echo Fire And Medical

Feedback form

Hello and thank you for visiting the patient feedback page. Feedback is an integral part of ensuring our services are delivered to the highest possible standards. Echo Fire and Medical Ltd is committed to ensuring all feedback is acted upon to ensure our services continue to meet your needs both now and for the future ahead.

We proudly display positive feedback on our staff notice boards to show our teams that their outstanding care is greatly received by our patients.

FIRST NAME

LAST NAME

E-MAIL

PHONE NUMBER

Thinking about the staff whom you met:

Did they introduce themselves to you?

Was the staff professional

Was the staff caring

Did they treat you with dignity and respect

Was the staff helpful

Thinking about the vehicle you travelled in or was treated in:

Was it clean

Was it tidy

Was the temperature comfortable

Was it suitable for your requirements

Thinking about all aspects of our service which includes any treatment administered, medications given, journey completed etc

Was the treatment given explained to you

Were any side affects explained for the medication administered by our teams (if applicable)

Were you given aftercare or worsening advice (if not transported to hospital) (if applicable)

Did the crew obtain your consent to help you / transport you

Did you feel safe in our teams hands and vehicles

Is there any other information, feedback or compliments (including the names of your ambulance crew) that you wish to be passed back to our staff or a department?

Would you be happy for us to use the feedback given to display your experience with our services to other service users? (your name and personal details will not be shared or displayed)

Would you like a member of the team to contact you in relation to your feedback? (yes or no)

Thank you for taking the time to complete our patient feedback survey, to send this to us, simply click the button below.

Feedback form

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